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Product Information
Q: Are your crystals genuine?
A: Yes, we guarantee all our crystals are 100% natural unless otherwise stated.
Q: Where do your crystals come from?
A: Our crystals are ethically sourced from trusted mines around the world, including Brazil, Uruguay, Madagascar, and China.
Q: What is a “natural” crystal?
A: Natural crystals are formed through geological processes without synthetic treatment or coloring.
Q: Is it normal for each crystal to look different?
A: Yes. Variations in color, shape, and inclusions are signs of authenticity and natural origin.
Q: Why does the crystal I received look slightly different from the photos?
A: Each crystal is unique. We do our best to represent them accurately, but slight differences are natural.
Q: Do crystals really have energy?
A: Many believe crystals carry vibrational energy that may support emotional and spiritual well-being.
Q: Which crystals are good for wealth/love/health?
A: Citrine is often associated with wealth, rose quartz with love, and amethyst with calming energy.
Q: What is a raw crystal? How is it different from a polished one?
A: Raw crystals are uncut and untreated. Polished crystals are shaped and smoothed for aesthetic or practical use.
Q: Should I wear my crystal on the left or right hand?
A: Left hand is generally for receiving energy, right hand for giving. But personal preference matters too.
Shopping & Customization
Q: What crystals do you recommend for beginners?
A: Clear quartz, rose quartz, and amethyst are great starter crystals.
Q: Can I customize my bracelet or necklace design?
A: Yes! We offer custom sizing and design services. Please contact us.
Q: How do I measure my wrist size for a bracelet?
A: Wrap a flexible measuring tape around your wrist snugly, then add 0.5–1 cm.
Q: Do you offer wholesale pricing?
A: Yes, wholesale options are available for bulk purchases. Contact us for details.
Q: Do you provide crystal matching based on zodiac, Bazi, or astrology?
A: We currently do not offer personalized matching services based on zodiac, Bazi, or astrology. However, we believe natural crystals already carry their own energy and benefits, and we encourage you to choose based on intuition and intention.
Orders, Shipping & Support
Q: What payment methods do you accept?
A: We accept major credit cards, bank transfers, and e-wallets depending on your region.
Q: When will my order be shipped?
A: Orders are processed within 1–3 working days. Delivery time depends on your location.
Q: Will my order include a crystal description or guide?
A: Yes, each order includes a care card or product information sheet.
Q: What should I do if my item arrives damaged?
A: Please contact us within 48 hours with a photo, and we’ll assist with a replacement or refund.
Q: Can I return or exchange my purchase?
A: Returns are accepted within 7 days for unused items. Terms and conditions apply.
Q: Do you have a physical store I can visit?
A: Yes! Visit our [location/address] or contact us to book a visit.
Q: Are your crystals suitable as gifts?
A: Absolutely! We offer elegant gift packaging upon request.
Crystal Energy & Usage
Q: Do I need to cleanse my crystals after receiving them?
A: Yes, cleansing helps reset the crystal’s energy. It’s recommended before use.
Q: How often should I cleanse my crystals?
A: Depending on use, once every 1–4 weeks is ideal.
Q: Can I wear multiple crystals together?
A: Yes, but be mindful of combining energies. Feel free to consult us for suggestions.
Q: Can other people touch my crystals? Will it affect the energy?
A: Some believe energy can be influenced by touch. You may choose to cleanse after others handle them.
Q: What does it mean if my crystal breaks or changes color?
A: It may indicate energy shifts or overload. Consider it a sign to rest or cleanse the stone.
Q: Can I wear crystals while sleeping?
A: Yes, but choose calming stones like amethyst or moonstone for restful sleep.
Q: How do I choose the right crystal for me?
A: Follow your intuition or speak to our crystal consultants for personalized advice.
Q: How do I cleanse or “discharge” (demagnetize) my crystals?
A: We recommend using natural methods such as raw stones, crystal clusters, Palo Santo, or sage smudging to gently cleanse your crystals. These methods help reset the energy without damaging the crystal.
👉 You can also check out our Crystal Cleansing Kit [click here to purchase].
Q: Do you provide blessing or “activation” (consecration) services for crystals?
A: No, we do not perform crystal “activation” or blessing rituals. We believe natural crystals already possess energy from the Earth, and their power lies in your connection and intention when using them.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Fees and delivery time vary by location.
Crystal Appearance & Natural Features
Q: Why does my crystal have cracks, lines, or inclusions?
A: These are natural formations that occur during the crystal’s growth process. They are not flaws but proof of authenticity and uniqueness.
Q: My crystal isn’t perfectly smooth. Is that normal?
A: Yes. Natural stones may have uneven surfaces, pits, or rough textures—especially raw or minimally polished pieces.
Q: I noticed my crystal has a “chip” or “hole.” Is it damaged?
A: Most of the time, what appears to be a chip is a natural formation or pocket from the mining process. Only man-made items are flawless.
Q: The surface of my bracelet beads feels slightly rough—why?
A: Natural beads may not be perfectly round or polished due to the hardness of the material. A little texture is completely normal.
Q: The beads on my bracelet are slightly different in size or color. Is this a quality issue?
A: No, slight variations in size, shade, and clarity are expected with natural gemstones. Each piece is one-of-a-kind.
Q: Why does my crystal have a “white spot” or cloudy area?
A: These are natural mineral inclusions or internal fractures. They do not affect the crystal’s energy or quality.
Q: My crystal has a strange smell—is that normal?
A: Crystals should generally be odorless. However, if it was stored near incense, sage, or packaging materials, it may carry a scent temporarily.